Versand

1. Shipping Overview

At LONDON ARASANS LTD, we aim to process and dispatch customer orders promptly and efficiently. This Shipping Policy explains how orders are processed, shipped, and delivered when purchased through our online store.

By placing an order with us, you agree to the terms set out in this Shipping Policy.

2. Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or dispatched on weekends or UK public holidays. During periods of high demand, sales events, or other circumstances outside our reasonable control, processing may take longer.

Once your order has been dispatched, you will receive confirmation using the contact information provided when placing your order.

3. Shipping Times

Estimated delivery times depend on the destination and shipping method selected at checkout.

Typical delivery estimates are:

United Kingdom: approximately 2–5 business days after dispatch.
International destinations: approximately 5–15 business days after dispatch.

These are estimates only and are not guaranteed delivery dates. Delivery may take longer due to customs processing, adverse weather, carrier delays, public holidays, or other circumstances outside our control.

4. Shipping Charges

Shipping charges, where applicable, will be displayed at checkout before you complete your purchase.

Any applicable delivery fees will depend on factors such as the delivery destination, order size, weight, and shipping method selected.

Where free shipping is offered, the terms and applicable destinations for that promotion will be displayed at the time of purchase.

5. International Orders

We may ship orders to destinations outside the United Kingdom where international delivery is available.

International customers are responsible for ensuring that the products ordered may legally be imported into their destination country.

Customs duties, import taxes, VAT, handling fees, or other charges imposed by the destination country may apply. Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Customs authorities may also delay delivery while an order is being processed.

6. Tracking

Where tracking is available for your selected shipping method, tracking information will be provided after your order has been dispatched.

Customers should use the tracking information to monitor the progress of their delivery.

Please allow some time for tracking information to become active after dispatch.

7. Delivery Address

Customers are responsible for providing an accurate and complete delivery address when placing an order.

LONDON ARASANS LTD cannot be held responsible for delays, failed deliveries, or additional costs resulting from an incorrect or incomplete address supplied by the customer.

If you notice an error in your delivery address, please contact us as soon as possible at admin@zelqoravi.com. We will try to assist, but we cannot guarantee that an address can be changed after an order has been processed or dispatched.

8. Delayed Deliveries

Although we work with delivery providers to ensure orders are delivered within the estimated timeframe, delivery dates cannot always be guaranteed.

If your order has not arrived within the expected delivery period, please contact us at admin@zelqoravi.com with your order details so that we can investigate the matter.

9. Lost or Missing Packages

If tracking indicates that an order has been delivered but you have not received it, please first check around the delivery location and with household members, neighbours, or the relevant delivery provider where appropriate.

If you still cannot locate the package, contact us at admin@zelqoravi.com and provide your order number and delivery details. We will review the available information and, where appropriate, contact the delivery provider.

10. Damaged Packages

If your order arrives visibly damaged, please contact us as soon as reasonably possible at admin@zelqoravi.com.

Where appropriate, we may request photographs or other information concerning the packaging and/or damaged goods to help us investigate the issue with the delivery provider.

11. Delivery Restrictions

Certain products or destinations may be subject to shipping restrictions. If an order cannot be shipped to the destination provided, we will contact the customer and, where appropriate, arrange a refund or alternative delivery arrangement.